What to Include on a Packing Slip (+ Free Template)
A packing slip is a document inside the box that lists what was shipped. It helps the receiver verify the contents without showing prices. Here is what to include and how it differs from an invoice.
What goes on a packing slip
- Your business name and address (the sender)
- Recipient name and address
- Packing slip number (or order number)
- Date
- Item descriptions with SKU or product code
- Quantity of each item
- Notes (special instructions, return policy, thank-you message)
Prices are usually omitted. If the package is a gift, leaving prices off avoids awkwardness.
Packing slip vs. invoice vs. shipping label
| Document | Purpose | Shows prices? | Where? |
|---|---|---|---|
| Packing slip | Lists items in the box | No | Inside the box |
| Invoice | Requests payment | Yes | Sent to buyer (email/mail) |
| Shipping label | Delivery address + tracking | No | Outside the box |
| Commercial invoice | Customs declaration | Yes | Document pouch (international) |
When do you need one?
- Online orders: Include a packing slip so the customer can check the contents immediately.
- Wholesale shipments: The receiver uses it to check incoming inventory against the purchase order.
- Gifts: A packing slip without prices lets the recipient know what is inside without seeing the cost.
- Returns: Many return policies ask the customer to include the packing slip with the returned item.
Tips for a better packing slip
- Add your return policy or a QR code linking to your returns page.
- Include a thank-you note to build customer loyalty.
- Use your brand colors and logo for a professional look.
- If an item is back-ordered, note it on the packing slip so the customer knows to expect another shipment.
Frequently asked questions
Does a packing slip show prices?
Usually no. A packing slip lists items and quantities but omits prices. This is useful when the package is a gift.
Is a packing slip required?
There is no legal requirement for domestic shipments. However, including one reduces errors and improves customer experience. For international shipments, a commercial invoice is required for customs.
Related tools
- Packing slip maker — free, printable
- Invoice generator
- Commercial invoice maker
- How to fill out a commercial invoice
Last reviewed: October 2026. General information, not legal or tax advice.